- FNB is launching a new FNB Aspire bank account for middle-income customers to replace FNB Gold, and the bank’s customers will now be able to use eBucks to pay their bank fees via the FNB App.
CEO of FNB Retail, Raj Makanjee says, “We are constantly refreshing our solutions and service models to align with the step change in customers’ needs while upping the ante on our competitive advantage. This year, we are transforming our FNB Gold to FNB Aspire, with a monthly account fee that’s reduced from R109 to R99 for customers who earn between R180,000 and R450,000 per annum. The Aspire proposition offers exceptional value to individuals and families, including a 50% reduction in spousal monthly account fee and up to R310 back in monthly eBucks with no rewards levels.”
FNB is keeping Entry Market monthly account fees unchanged for another year while Easy Zero and Easy PAYU cash withdrawals at FNB ATMs have been reduced from R8.00 per R1000 (up to R2000) to R7.00 per R1000 (up to R2000). Monthly account fees for the Affluent Market have been adjusted and value is enhanced across affluent/higher income segments. Family banking is improved as children will bank without paying a monthly account fee and cash deposits are free but capped. Additionally, spouses get 50% off the monthly account fee for the main account holder.
The Bank has also zero rated several fees including third-party payments, InContact SMSes and customers will continue to get Cash@Till for free. Seniors now get one free branch cash deposit and individual customers on Easy Smart, Aspire, Premier and Private Clients get 2 free eWallets sends per month while FNB Private Wealth and RMB Private Bank get unlimited free sends. Pre-paid purchases like airtime remain free on the FNB App and Online Banking
“We pride ourselves on putting customers at the centre of our financial solutions and the changes we are implementing demonstrate our commitment to value-based banking, especially during these tough economic times. In the last year, we paid out more than R1.5 billion in eBucks to customers and the current changes allow customers to get even more value from managing their money through our solutions. Overall, these changes will go a long way to building main-bank relationships with our customers,” concludes Makanjee.
Author: Bryan Groenendaal
